Shipping policy

Last updated: 24th January, 2026

At Bonrobé, we aim to deliver your chocolates in perfect condition and in a timely manner. Please read our Shipping Policy carefully to understand how and when your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume or unforeseen circumstances, processing may take slightly longer. Customers will be informed in such cases.

2. Shipping Locations

  • We currently ship across India.

  • At this time, we do not offer international shipping.

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days after dispatch, depending on your location.

  • Delivery timelines may vary due to courier delays, weather conditions, or regional restrictions.

Please note that delivery times are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges (if any) will be calculated and displayed at checkout.

  • Bonrobé may offer free shipping on selected products or during promotional periods.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • Customers can track their orders using the link provided in the email.

6. Packaging & Handling

  • All products are carefully packed to maintain freshness and quality during transit.

  • We use food-grade, hygienic packaging suitable for chocolates and confectionery items.

7. Delayed or Undelivered Orders

If your order is delayed beyond the estimated delivery time, please contact us at bonrobe.in@gmail.com with your order details. We will assist you at the earliest.

Bonrobé is not responsible for delays caused by courier partners, incorrect address details provided by the customer, or unforeseen circumstances beyond our control.

8. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate at the time of placing the order.

  • Orders returned due to incorrect or incomplete address details may require additional shipping charges for re-delivery.

9. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please do not accept the delivery and contact us immediately at bonrobe.in@gmail.com with photos or videos of the package.

10. Contact Information

For any shipping-related questions or concerns, please contact us:

Bonrobé
Email: bonrobe.in@gmail.com
Address: Professor Colony, Krishak Nagar, Raipur – 492012