Refund policy

At Bonrobé, we take pride in delivering high-quality products and a smooth shopping experience. Due to the perishable nature of our products, we have outlined our Return & Refund Policy below. Please read it carefully before placing an order.

1. Eligibility for Returns

As our products are food items, we do not accept returns once the product has been delivered, except in the following cases:

  • You received a damaged or defective product

  • You received an incorrect product

  • The package was tampered with or leaked at the time of delivery

To be eligible for a replacement or refund, the issue must be reported within 24 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to incorrect storage after delivery

  • Products with minor variations in color, shape, or texture (as these are handcrafted items)

  • Products where the original packaging has been opened or tampered with after delivery

  • Orders placed with incorrect delivery information provided by the customer

3. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us at bonrobe.in@gmail.com within 24 hours of delivery with the following details:

  • Order number

  • Clear photos or videos of the product and outer packaging

  • A brief description of the issue

Requests submitted after the stated time period may not be accepted.

4. Refunds (If Applicable)

Once your complaint is reviewed and approved, we will initiate a refund or replacement based on the situation.

  • Refunds will be processed to the original payment method

  • Refund processing may take 5–7 business days after approval

  • Shipping charges (if any) are non-refundable, unless the error occurred from our side

5. Replacements

In cases where a replacement is approved:

  • The replacement product will be shipped at no additional cost

  • Delivery timelines may vary depending on your location

6. Order Cancellations

  • Orders can be cancelled only before dispatch

  • Once the order has been shipped, cancellation requests will not be accepted

To cancel an order, please contact us immediately at bonrobe.in@gmail.com.

7. Images for Representation

Product images on our website are for representation purposes only. Slight variations in appearance may occur due to lighting, packaging updates, or the handcrafted nature of our products.

8. Contact Information

For any questions or concerns regarding this policy, please reach out to us:

bonrobe.in
Email: bonrobe.in@gmail.com
Address: Professor Colony, Krishak Nagar, Raipur – 492012